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Warranty Information
Download Warranty Info Here!
WHAT IS COVERED?
Should they occur to a degree exceeding what constitutes normal
aging of graphics, Grafix Shoppe warrants its products against
the following: fading, discoloration, crazing, peeling, pitting.
WHAT IS NOT COVERED?
- Natural weathering, gradual reduction in gloss, slight color
changes, some lifting of the graphics at the edges.
- Graphics lifting from recessed areas.
- Graphics damaged as a result of improper car washing or physical
damage caused by contact with foreign objects such as road debris,
tree branches, car keys, etc.
- Labor to replace damaged graphics unless installed by Grafix
Shoppe.
HOW LONG IS THE WARRANTY?
- Computer-cut vinyl graphics, unprinted: 5 years
- Thermally-printed graphics: 3 years/2 years in high-sun states*
- Gold leaf products made from SignGold 22kt gold film: 5 years;
product must be hand-washed only
- Scotchprint full-color graphics on vehicles: 5 years/3 years
in high-sun states*
* AZ, NM, desert CA, NV, UT, TX, FL
WHAT YOU CAN EXPECT FROM US
If your warranty claim is justified, Grafix Shoppe will replace
that product which is faulty. If Grafix Shoppe installed your
graphics and your claim is justified, your remedy will include
labor to remove damaged graphics and install new. If Grafix Shoppe
did not install your graphics, no provision or remedy to cover
labor for reinstallation will be made. In no case will Grafix
Shoppe be liable for any direct, indirect or consequential damages
resulting from product use.
WHAT ARE YOUR OBLIGATIONS?
The ability of a graphic to survive its full expected life depends
on many factors beyond control of the manufacturer. Lifespan is
influenced far more by matters under the control of the applicator
and user than of the manufacturer. In order for your Grafix Shoppe
warranty to apply, you must:
- Clean the surface: follow 3M Instruction Bulletin 5.1 Application:
Substrate Selection, Preparation and Substrate-Specific Application
Techniques. Note that vehicle surfaces require both General
Cleaning and Solvent Cleaning. See end of this document for
instructions in obtaining 3M Bulletins.
- Applicators: graphics must be applied by trained, professional
applicators. Other applicators assume all risk and responsibility.
- Product misuse - Grafix Shoppe offers no warranty for graphics
which are not installed, used or cared for in compliance with
3M bulletins or Grafix Shoppe application instructions.
- Inspection prior to application: graphics must be inspected
prior to application and returned to Grafix Shoppe if suspect.
Users who proceed to apply a graphic suspected of having a manufacturing
defect void any claim or warranty.
- Car washing (after application) - See Grafix Shoppe Application
Instructions for details on accepted washing. Do not wash the
vehicle for three days following application.
- Wax - do not apply any wax directly over graphics.
HOW COMPLAINTS WILL BE EVALUATED
Visual assessment of the problem is required. Grafix Shoppe reserves
the right to choose from one of the following means of evaluating
complaints:
- Return of the unapplied graphics
- Photos of applied graphics
- Third party assessment by 3M Technical Service
Verbal descriptions of product problems are not sufficient.
STEPS TO TAKE WHEN YOU HAVE A PROBLEM
Uninstalled Graphics:
- Stop. Do not apply suspect graphics. Phone Grafix Shoppe at
once.
- Suspect graphics must be returned to Grafix Shoppe before
any assessment can be done.
- Upon inspection of the graphics, Grafix Shoppe will make the
appropriate remedy.
Installed Graphics:
- Document the problem. Compile the following information before
calling:
- Vehicle make, model, year, unit number (if applicable)
- Detailed description of problem
- Extent of problem: how many vehicles? Which parts of vehicles?
- Photographs: photo verification of problem is required. Digital
photos will expedite processing of your claim.
- Call Grafix Shoppe to initiate your complaint.
- Grafix Shoppe will assess your claim. A third party (3M Tech
Service) may be called to inspect.
- Grafix Shoppe will make appropriate remedy.
REQUIRED BULLETINS
Preparation, installation, care and use of graphics in strict
compliance with the following documents are required under terms
of this warranty. These bulletins can be faxed to you via 3M’s
Fax-On-Demand system. Phone 800-364-0768. They are also available
online at www.mmm.com.
3M Instruction Bulletin 5.1: Application (Substrate Selection,
Preparation and Substrate-specific Application Techniques). Fax
on demand number 7001.
3M Instruction Bulletin 5.36: Application (Special Considerations
for Auto Graphics). Fax on demand number 7036.
3M Instruction Bulletin 5.5: Application (General Procedures
for Interior and Exterior Dry Applications). Fax on demand number
7005.
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